Frequently Asked Questions
What’s in a Bandbox?
Every Bandbox includes the album of your choice (from over 50 options) and an issue of our full-color 16-page zine, centered around your selected artist! Also, be ready for some occasional additional items thrown into your box!
How much does a Bandbox membership cost?
With a Bandbox membership, you receive a 20% on any albums offered in our exclusive catalog. Every month your membership is active, you'll receive a brand new Bandbox (LP + zine)! You may also purchase all our albums via a one-time purchase at full price.
*PLEASE NOTE: If you purchase a membership at a discounted price, you have created a recurring charge and will be charged again on the 1st of the month for your next box! Signing up on or before the 19th of the month will mean you'll renew on the 1st of the following month. If you purchased a membership by mistake, shoot us an email and we will charge you the extra dollar amount for the one-time purchase and cancel your membership.
How much does shipping cost?
Shipping is free inside the United States! That includes Alaska, Hawaii and U.S. territories like Guam and Puerto Rico.
Do you ship internationally?
We sure do! International shipping costs start at $20 per shipment and will increase based on your location and how many LPs you are purchasing. If you don't see your country available at checkout, email us at firstname.lastname@example.org and we'll do our best to add it. If you order more than one album, shipping will cost is determined by weight of package.
When will my monthly Bandbox ship?
Your box will ship by the 7th of each month (e.g. September 7 for September). However, we always try to send our shipments sooner than that - it just depends on inventory.
Please note: If an exclusive pressing is due to ship in a given month, it may ship after the 7th. Every time we send you a record, you'll receive an email with tracking information. Once your order ships, USPS media mail is typically up to seven business days transit time domestically and up to 14 business days internationally.
When do Bandbox exclusives colored pressings ship?
Our Bandbox exclusives ship at various times of the month. We offer a projected month that the exclusives will go out but the specific day or week is contingent on when we receive the albums from the pressing plant. You will always receive a tracking number when your order ships but we do ask for your patience when it comes to knowing our exclusives exact ship date. Once your order ships, USPS media mail is typically up to seven business days transit time domestically and up to 14 business days internationally.
When will my Bandbox membership renew?
Bandbox memberships renew once per month on the 1st of the month. We highly encourage members to choose their album well before the end of the month, though!
What if I receive an album that's damaged or that I'm not interested in?
We offer free exchanges to all active members! If you would like to receive a different record or new copy of the LP you ordered, email us at email@example.com with your updated selection and we'll send you a free shipping label to return the offending album.
I only want to receive an exclusive that's shipping in a few months. Do I need to start a subscription to order it?
If you'd like to get the exclusive at the member price (20% off), you will need to subscribe with us or you can just make a one-time purchase at full price.
Can I select my album every month?
Yes you can. After you login to the member portal, choose "Swap Album" and select the in-stock album of your choosing. Please make sure this is complete by the last day of the month!
Do I have to pick an album every month?
Nope! If your account renews for the month, you have until the 1st of the following month to update and customize your Bandbox. If you don't do that, you'll receive the album that has been auto-selected for you that we hope you'll enjoy!
I want you to curate my box each month, but how do I make sure you don't send me an album I already own?
If you message us on Discogs at bandboxvinyl, we'll add you to our friends list and will make sure to never send you something in your collection! Alternatively, you can email us at firstname.lastname@example.org to let us know what titles to never send you.
What if I want more than one album per month?
If you'd like to receive multiple albums per month, email email@example.com with your additional album selection(s) and we'll apply them to your order. With the new member portal, we will soon have a way for you to add an extra album to that month's shipment (at 20% off) as well -- this offering will be available soon!
Can I skip a month of my subscription?
Yes, as a member you can skip one month at a time.
How do I cancel or pause my subscription?
To cancel your membership, please click the "Edit" button next to the "Term" section of the membership page. From there, click "Cancel Membership".
If your question isn't answered above, please email us at firstname.lastname@example.org! Please allow up to 48 hours for us to respond M-F.