FAQs

PRE-ORDER QUESTIONS

I only want to order Bandbox's 15th anniversary, coke bottle clear exclusive edition of Death Cab for Cutie's Plans. Do I need to start a subscription to order it?

You'll need to begin a subscription to order any album through Bandbox. However, if you're not interested in any of our other available titles, you can order Plans and then immediately cancel your subscription. Your copy will still ship as soon as it's released in December!

If I start a subscription with Plans (shipping in December) as my first selection, will I be able to select albums for September, October and November?

If you make Plans your first choice, by default you won't receive an album for September. However, if kept active, your subscription will renew for October and any future months, for which you can receive the album of your choice from the Bandbox catalog. Your Plans order will count as your December payment, meaning if kept active, your subscription will renew in November, but not again until January.

I want to order Plans and a Bandbox for September. Can I do both?

If you're signing up with Plans and would also like to order a September Bandbox, please email us at talk@bandboxrocks.com with your album selection and we'll add that order to your account! Alternatively, you can begin an additional subscription to order an album to receive in September.

GENERAL QUESTIONS

What’s in a Bandbox?

Every Bandbox includes the album of your choice (from over 100 options) and an issue of our full-color 16-page zine, centered around your selected artist!

How much does a Bandbox subscription cost?

A Bandbox subscription costs just $29 per month. Every month your subscription is active, you'll receive a brand new Bandbox!

How much does shipping cost?

Shipping is free inside the United States! That includes Alaska, Hawaii and U.S. territories like Guam and Puerto Rico.

Do you ship internationally?

We sure do! International shipping costs $20 per month. If you don't see your country available at checkout, email us at talk@bandboxrocks.com and we'll do our best to add it.

When will my Bandbox ship?

Your box will ship by the 7th of each month (e.g. September 7 for September). However, we always try to send our shipments sooner than that - it just depends on inventory. Every time we send you a record, you'll receive an email with tracking information.

When will my subscription renew?

Bandbox subscriptions renew once per month, on the same day of the month they're created. For instance, your account will renew on the 3rd of every month if you sign up on September 3.

Can I select my album every month?

You sure can! To do so, simply log in to your Bandbox account, click Manage under Subscriptions and then Edit next to Update Preferences. This will bring you to our album selection page, where you can choose your LP from over 100 available titles!

Do I have to pick an album every month?

Nope! If your account renews for the month, you have until the 7th of the corresponding month to update to customize your Bandbox. If you don't do that, we'll send you a curated album and zine that are based on what you've chosen/received in past months.

I want you to curate my box each month, but how do I make sure you don't send me an album I already own?

If you message us on Discogs at bandboxvinyl, we'll add you to our friends list and will make sure to never send you something in your collection! Alternatively, you can email us at talk@bandboxrocks.com to let us know what titles to never send you.

What if I want more than one album per month?

If you'd like to receive multiple albums per month, you can either start an additional subscription for each LP or email talk@bandboxrocks.com with your additional album selection(s) and we'll apply them to your order.

What if I receive an album that's damaged or that I'm not interested in?

We offer free exchanges to all active subscribers! If you would like to receive a different record or new copy of the LP you ordered, email us at talk@bandboxrocks.com with your updated selection and we'll send you a free shipping label to return the offending album.

How do I cancel or pause my subscription?

To cancel or pause your subscription, log in to your Bandbox account, click Manage under My Subscriptions and select Subscription Settings. If you're pausing your subscription, you can do so for up to two months at a time.

I only want to receive an exclusive that's shipping in a few months. Do I need to start a subscription to order it?

You'll need to begin a subscription to order any album through Bandbox. However, if you're not interested in any of our other available titles, you can order whichever album you please and then immediately cancel your subscription. Your album will still ship as soon as it's released!

If your question isn't answered above, please email us at talk@bandboxrocks.com (Please allow 24-48 hours for us to respond)!